Click image to zoom
2 images
Live payments • audit trails • smart rules • remote control
Estate-wide monitoring and tooling for terminals, validations and access control (where enabled).
At a glance
- Live payment visibility (approved, failed, pending) with reason codes (where supported)
- Audit trails for sessions, validations, permits and operator actions (where enabled)
- Terminal health monitoring and status alerts (site dependent)
- Tariff and smart rule management (grace periods, validations, exemptions) (site dependent)
- Remote opening / overrides for access control (barriers, shutter doors, gates) where enabled
Included
Twin Office works with Twin products to manage tariffs/rules, monitor device health, review live payments, maintain audit trails, and run reporting/exports across the estate.
Enquire about pricing
Pricing varies by client and site requirements.
Email [email protected].
Type
Web-based back office
Payments
Live status + failure reasons (where supported)
Sessions
VRM/session search (flow dependent)
Audit trail
Sessions, validations, operator actions (where enabled)
Rules
Tariffs, grace, validations, exemptions, permits (site dependent)
Access control
Remote open/override for barriers/doors/gates (where enabled)
Reporting
Exports for ops + finance workflows
Users
Operator + admin roles (site dependent)
Core features
- Live payment visibility (approved, failed, pending) with reason codes (where supported)
- Audit trails for sessions, validations, permits and operator actions (where enabled)
- Terminal health monitoring and status alerts (site dependent)
- Tariff and smart rule management (grace periods, validations, exemptions) (site dependent)
- Remote opening / overrides for access control (barriers, shutter doors, gates) where enabled
- ANPR-linked session lookup and decisioning support (flow dependent)
- Reporting and exports for operations and finance workflows
- Tools designed for technical and non-technical teams
Operations & monitoring
- Estate-wide dashboard for device health and status
- Alerts for offline / degraded connectivity (site dependent)
- Live view of transactions and sessions with reason codes (where supported)
- Search by VRM / session to support quick queries and disputes (flow dependent)
Payments & sessions
- View approved, failed and pending transactions (where supported)
- Failure reason codes to speed up support and reconciliation
- Session visibility aligned to configured parking flow (entry/exit/anytime) (site dependent)
- Exports for reconciliation and finance workflows
Audit trails & compliance
- Audit history of rules, validations, exemptions and overrides (where enabled)
- Validation / permit activity logging (where enabled)
- Operator action logging (remote open, overrides, changes) (where enabled)
- Exportable logs for operational and compliance needs
Smart rules
- Tariffs & pricing rules
- Grace periods
- Validations
- Exemptions
- Permit rules
- Flow configuration (entry/exit/anytime)
Access control
- Remote open / override (where enabled)
- Barrier control
- Shutter door control
- Gate control
- Operator assisted journeys
- Event logging for access actions
Integrations (site dependent)
- Payment terminals
- Pay-on-exit bollards
- ANPR cameras
- Whitelists / permits
- Validations
- Access control devices
Where supported, Twin Office can show live payments status (approved/failed/pending), session visibility aligned to the site flow, and device health/alerts (site dependent).
Yes. Audit trails can include sessions, validations, permits/whitelists, operator actions (remote open/override), and rule changes where those modules are enabled.
Yes, where enabled and integrated. Twin Office can support remote open and operator overrides for barriers, gates and shutter doors with event logging (site dependent).
Yes. Twin Office can support ANPR-linked session lookup and decisioning to help power flows such as Pay Anytime / Pay on Exit and controlled access journeys (flow/site dependent).
Yes. Tariffs and smart rules such as grace periods, validations and exemptions can be managed where these capabilities are deployed for the site.
Twin Office can provide operational reporting plus exports for reconciliation and finance workflows. Export availability depends on the deployment and integrations.
Still got questions? Email [email protected].